Privacy and security

Privacy and Security

Personal Privacy

Our privacy policy is straightforward: We do not share your details with anyone. Any details we do collect are only those necessary for the purposes of normal business. ie. delivery and guarantee. We do not compile email lists and you will not be contacted other than for genuine reasons.

Secure Transactions:

Card payments through our shop are more secure than handing your card over at a high street store - because nobody ever gets to see the details.

This is how it works. When you first enter the shop, you are actually downloading the the shopping software (or parts of it, at least) onto your computer. As you work your way through the shop, various details are collected, as a string of information, by your computer. Details such as: choice and the quantity of goods  (discount is calculated from this), and delivery address (also used to calculate postage price) etc.If you decide to pay by credit or debit card, you will click on the appropriate link and you will temporarily leave our site and connect to a secure server. If you want to verify this, look atthe address bar of your browser, you will see the url of the page change from http:// to https (for secure).

We have a contract with WorldPay, a respected finance organisation, who run the secure servers, and Streamline, the credit card division of UK's NatWest bank. Your PC delivers your purchase details to the server and you will be asked to enter your card details. At this point you will be communicating directly  with the bank's computer, from your own one.The beauty of this method is that the transaction is completely via computer and no human gets to see the details. (just the same as when you draw cash from a "hole in the wall" machine.)  The payment is transferred from the bank, to our account, at a later date. After closing the secure payment page, you will be back at the shop where the purchase details will be verified. You will also be sent a copy of your order by email.

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